Frequently Asked Question

Order Delivery Online store purchase is processed and shipped from Jefferson’s headquarter warehouse, based in Penang, Malaysia.

  • All orders placed would be processed and shipped out on next working day. Monday to Friday, excluding weekends and public holidays.
  • Courier service Jefferson’s partnering is DHL.
  • Customer would be receiving tracking number from email. 

Shipping Fee

a. Peninsular Malaysia

  • FREE Shipping to all order with RM90 and above. For order below RM90 is charged with a flat rate of RM10 shipping fee. 

b. Sabah & Sarawak.

  • For Sabah and Sarawak shipping address, a flat rate of RM15 shipping fee is charged.

Payment Method

Online Banking via Razer Pay. Customer may select self-preferred payment method as below:

  • Debit & Credit Card Services
  • FPX Online Banking 
  • E-Wallet

Enquiries on Return & Exchange, do visit return-and-refund-policy(click-in)

More Enquiries?contact-us(click-in).