Frequently Asked Question
Order Delivery Online store purchase is processed and shipped from Jefferson’s headquarter warehouse, based in Penang, Malaysia.
- All orders placed would be processed and shipped out on next working day. Monday to Friday, excluding weekends and public holidays.
- Courier service Jefferson’s partnering is DHL Express.
- Customer would be receiving tracking number from email.
a. Peninsular Malaysia
- FREE Shipping to all order with RM90 and above. For order below RM90 is charged with a flat rate of RM10 shipping fee.
b. Sabah & Sarawak.
- For Sabah and Sarawak shipping address, a flat rate of RM15 shipping fee is charged.
Online Banking via Razer Pay. Customer may select self-preferred payment method as below:
- Debit & Credit Card Services
- FPX Online Banking
Enquiries on Return & Exchange, do visit return-and-refund-policy(click-in)